I just relocated this blog because it was loading at the speed of glaciers.
This is the response I received from tech support:
Thank you for contacting Online Support. Your site does appear to load a
bit slowly but I’m not showing any issues with the server that you are
on. If you try loading any static content on the page (such as images,
plain html documents) you will see that these load very quickly so it
appears that the issue is not with the server but with the code on some
pages. Additionally, the traceroute does not show anything unusual once
it hits our network and the server you are on at this time is responding
quickly. The best solution in most cases is to optimize the code for
efficiency to ensure it loads as fast as possible. (If your site uses
databases, check those as well. Make sure all database connections are
closed at the end of query.) If that is not an option, then you may want
to consider purchasing a server for quicker loading times.
with this in the second paragraph:
As you are on a shared hosting environment, there can be times when the
load can spike and cause your site to load slower than normal, but this
is not something that can be entirely avoided using shared hosting, and
if you do find that load times are unacceptable during peak times, you
may want to considering using a virtual dedicated or dedicated server in
order to host your web site. I apologize for any inconvenience.
“Additionally, the traceroute does not show anything unusual once
it hits our network”
I ran several traceroutes and they all contained this:
11 25 ms 25 ms 26 ms *****************
12 * * * Request timed out.
13 27 ms 27 ms 25 ms *****************
Notice hop 12 — no matter how many traces I ran I got “Request timed out.” — Nope, no way it could be anything on their end.
It must be the software. The fact that it runs fine everywhere else. Including one domain that still sits on one of their servers. Is a moot point.
I left out the server names and ips because, I’m so used to “it’s not our fault” from support that if they don’t pass the blame I wonder what they’re up to.
—- I’m not angry, so much as disgusted that this no longer surprises me.
I tried wiping the database tables and deleting the program, then reinstalling a couple of times. It was so slow that I felt a good reinstall was virtually impossible.
I then moved it, lock, stock, and barrel, to this server and voila, it works.
You will notice not one but two attempts to upsell to a more expensive server.
(What a nothing blog like this could possibly need more than a properly functioning network is beyond me.)
This is what support has become.
— The motto of tech support is now, don’t bother to figure out what’s wrong, it’s always the customers fault, so sell them something else.
I still intend to buy my domain names from them, but I cannot imagine having them host a new site.
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In all fairness, not all support is like this. It only feels that way.
I had to contact Dell support the other day and the response was pleasant and professional.